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HiLogic Malaysia

APMG Stakeholder Engagement Training – Foundation

APMG Stakeholder Engagement Training Foundation


COURSE SUMMARY

This 3 day course explores the principles, themes and pathway steps to effective stakeholder engagement.

This APMG accredited course and exam syllabus is based on the publication: Practical People Engagement – Enabling Change through the Power of Relationships.

Key aims of this program is to develop understanding and competence in:

  • Leading and shaping engagement
  • Selecting the most appropriate engagement approaches and techniques for identifying, influencing and leading key people towards desired results and benefits.

COURSE AIM

By the completion of this training participants will be able to:

  • Play an active role in leading and shaping engagements
  • Understand stakeholder engagement principles to improve buy-in
  • Identify when to utilise practices and techniques through the who, how, when, engage and adapt pathway
  • Understand the ‘right’ engagement approaches to influence achievement of desired outcomes
  • Be proficient in analysis tools to understand the influence and power of different stakeholders
  • Select appropriate communication media to support communication objectives
  • Establish relevant measurement and verification approaches to adapt engagement techniques to improve the engagement experience

WHO SHOULD ATTEND?

This training and certification is aimed at anyone seeking to lead, shape and achieve positive outcomes from change, such as project and programme sponsors and managers, as well as roles related to change initiatives for example, change managers and business analysts.

COURSE COMPOSITION

The training will cover:

  • The link between stakeholders, engagement, outcomes and the Value Ladder
  • Stakeholder engagement model:
    • Stakeholder engagement principles
    • Stakeholder engagement themes
    • Stakeholder engagement pathway steps
  • Defining engagement roles
  • The relationship between stakeholder engagement and change management models
  • Approaches, practices and techniques throughout the stakeholder engagement pathway, such as:
    • Stakeholder profiling, matrix and radars
    • Six-Engagement-Hats
    • The power-of-why
    • Value propositions
    • Collaboration
    • Story-telling
    • Active listening
  • Engaging with difficult people
  • Contents and steps behind creating an effective Engagement Strategy and Communications Plan

COURSE MATERIAL & FEE INCLUSIONS

  • Practitioner accredited change management training materials.
  • Sample Practitioner exam questions.
  • The manual, The Effective Change Manager’s Handbook, as provided during the Foundation course, is required for the Practitioner training and exam.
  • Phone and email access to our trainers leading up to the course to answer your pre-course preparation questions.
  • Exam fee.
  • Lunch and refreshments.
Should you wish to combine both Change Management Foundation and Practitioner training you can enrol in both courses at a discounted price.Visit our training calendar for open course dates and fees. Please contact us to request a quote for on site corporate training.To learn more download our change management course brochure

COURSE MATERIAL

By the completion of this training participants will be able to:

  • Accredited Stakeholder Engagement Foundation training manual
  • Sample Foundation exam
  • A copy of: Practical People Engagement – Enabling Change through the Power of Relationships

EXAM

The Foundation exam is a closed book 40 minute multiple choice exam. The candidate must answer at least 25 of 50 questions correctly to pass the exam.

FEE INCLUSIONS

HiLogicPublic course fee includes the course material listed above, exam fee, lunch and refreshments. View public Foundation course fee.
Group discounts are also available for public courses, contact us at HiLogic for pricing.

Should you have a group of people to train and would like the training at your venue, contact us for our in-house corporate pricing.

Our training programs:

HRDF

Our courses are HRDF claimable